Cracked or damaged panels
Spotted a cracked or damaged panel? Tell us what you can see and an independent technician can check whether it needs replacing, and whether anything else is affected.
A visibly damaged solar panel deserves attention, but replacement should still be approached carefully. Existing arrays vary in age, electrical characteristics, dimensions and mounting arrangements, so fitting another module is not simply a matter of choosing any panel that fits the roof.
Independent technicians assess damaged or suspected failed modules and consider the surrounding installation before recommending replacement. Where a panel does need changing, compatibility and the condition of the wider system matter. The aim is to find a practical solution that works with the existing installation wherever reasonably possible.
Physical damage is one reason for replacement, but proper assessment helps establish whether the module itself is responsible for the problem.
Visible damage can justify a closer inspection to determine the condition of the module and whether replacement is appropriate.
Where diagnosis indicates an individual module has failed, the technician considers replacement options suitable for the existing array.
If damage appears after severe weather or an impact, the technician assesses the affected part of the installation before recommending remedial work.
Original modules may no longer be readily available. Replacement planning therefore needs to consider electrical and physical compatibility rather than appearance alone.
Where damage involves the area around a panel, relevant mounting and surrounding components may also need assessment.
Costs depend on suitable replacement equipment, roof access, mounting arrangements and the amount of work required to integrate the replacement safely with the existing system.
Cracked glass, a scorch mark, a panel out of line with the others, or debris on the array.
Whether the damage followed a storm or an impact, or appeared without an obvious cause.
Whether generation has dropped, stopped, or seems unchanged.
Older arrays can be harder to match, so any paperwork or panel details you have can help.
If you can see damage, tell us what you have noticed and when it happened.
Free — no obligations
The technician establishes what has happened and whether the panel is actually damaged or failed.
The technician considers the system configuration and requirements relevant to choosing a replacement.
Where replacement is needed, the technician determines a practical approach for the existing installation.
The damaged or failed module is addressed in line with the agreed scope.
Relevant operation is checked following the work.