Existing solar PV systems
Panels stopped generating, or output's not what it was? Tell us what you've noticed and we'll connect you with an independent technician who can track down the cause.
If your solar PV system has stopped generating, output has dropped sharply or something visibly isn't right, the first job is to find out what has actually failed. A solar system is a chain of connected parts, and a fault that looks like a panel problem can start somewhere else entirely.
Send us the details and we'll pass them to an independent solar repair technician who works on existing installations. They'll look at the symptoms, the relevant equipment and how the system has been performing, then tell you whether a repair makes sense.
Solar problems range from obvious physical damage to faults that only show up as lower generation. A structured inspection helps separate the symptom from the underlying cause.
If the system has stopped producing electricity, the technician investigates the parts of the installation relevant to the failure and looks for the cause.
Unexpectedly low generation can point to a system fault, environmental factors or monitoring issues. A technician can help establish whether repair work is needed.
Problems affecting modules, connectors or associated components can interrupt normal performance and need careful diagnosis before parts are changed.
Panels spend their working lives outdoors. Where a problem follows severe weather or visible damage, a technician can inspect the system and determine what needs attention.
If the original installer is unavailable, an independent technician can assess an existing installation and explain the condition of the parts relevant to the reported fault.
Repair costs depend on the fault, system design, replacement parts, roof access and time required. Technicians assess the actual problem rather than giving a misleading one-size-fits-all figure.
No generation at all, lower output than usual, or something that looks damaged. A sentence or two is enough.
A rough date helps, as does whether it followed a storm, a power cut or work on the house.
If the inverter or monitoring app shows an error, note the wording or code exactly as it appears.
Its rough age and who installed it, if you know. If the panels came with the house and you know very little, that's fine.
Describe the problem and we'll pass it to an independent technician.
Free — no obligations
Let us know what the system is doing, when the problem started and whether you have noticed any error messages or visible damage.
The technician assesses the relevant parts of the solar installation and works through the likely causes of the fault.
The technician tells you what they have found and whether repair, replacement of a component or another course of action makes sense.
Where you choose to go ahead, the technician carries out the agreed repair or arranges the required replacement work.
After repair work, the relevant system operation is checked so you understand the outcome.